Adaptive is a rapidly growing vertical software company of 40 building an AI-native ERP for real estate and construction. We have grown rapidly to over 500 customers and have raised $26m from Emergence, a16z, and other top funds as well as a collection of angels from companies like Brex, Ramp, Airbase, Square, and Shopify.
We serve the small businesses that are building communities across our country. Your favorite local café, the new house on the corner, or the ADUs helping to solve the housing crisis were all built by our customers--those that have lived in their cities for their entire lives and have a true passion for their craft. These are creative, dynamic, skilled individuals who bring neighborhoods to life by conceiving of and constructing environments where people connect and build memories.
We have built a culture rooted in collaboration and execution - and experience! We have deep backgrounds in finance, technology and construction and a fast-growing customer base. We have the momentum, team, and vision to win in this massive market. We'd love for you to join us.
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As our Customer Success Manager, you’ll be the primary advocate and partner for our SMB customers from Day 1 onward. Reporting to the CEO and collaborating closely with our existing team of CSMs, you’ll own the end-to-end onboarding experience and drive ongoing adoption, value realization, and renewal. You’ll build deep relationships with customers, understand their business goals, and proactively guide them to success with Adaptive. This is an individual-contributor role with ample opportunity to shape our customer success practices and grow your career alongside our fast-growing team.
Onboarding & Implementation
Customer Relationship Management
Adoption & Growth
Process Improvement & Automation
Cross-Functional Collaboration
3 + years of SaaS Customer Success, Onboarding, or Enablement experience
Demonstrated track record of managing full-lifecycle customer relationships, driving retention and growth
Exceptional verbal and written communication skills, with an ability to simplify complex concepts
Data-driven mindset; comfortable using CRMs, reporting tools, and customer health platforms
Highly organized, self-starter attitude; thrives in a fast-paced, evolving environment
Bonus: experience in construction, real estate, accounting, or related verticals
Competitive salary plus meaningful equity
Comprehensive health, dental, and vision insurance
401(k) match and flexible PTO policy
Fully remote or hybrid work options; flexible hours
A seat at the table in a rapidly scaling fintech startup
Unlimited opportunities for professional growth and leadership
Compensation: $100k OTE with $80k base
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