Part-Time Front Desk Agent Representative Job at Presidian Hospitality, Laredo, TX

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  • Presidian Hospitality
  • Laredo, TX

Job Description

Description

Job Title: Part-Time Front Desk Agent

Job Description

We are seeking a dedicated and customer-oriented Part-Time Front Desk Agent to join our team. This position requires availability during holidays and weekends, with morning and evening shifts. The ideal candidate will have a minimum of one year of experience in a customer service role and will be responsible for providing exceptional service to our guests.

Key Responsibilities

  • Greet and assist guests upon arrival and departure
  • Make reservations and manage booking inquiries
  • Handle incoming calls and provide information as needed
  • Resolve customer complaints in a professional and timely manner
  • Maintain a clean and organized front desk area
  • Stand for 8 to 10 hour shifts as required

Skills And Qualifications

  • Previous experience in a customer service position (1+ year)
  • Strong communication and interpersonal skills
  • Ability to handle multiple tasks and prioritize effectively
  • Problem-solving skills and a customer-focused attitude
  • Flexibility to work holidays and weekends
  • Basic computer skills and familiarity with reservation systems

We welcome applicants who are enthusiastic about providing excellent service and are looking to contribute to a positive guest experience.

Requirements

Education/Formal Training:

  • High school diploma or equivalent required; degree in hospitality management preferred.

Experience

  • Previous experience in a front desk or customer service role preferred.
  • Familiarity with property management systems is a plus.

Knowledge/Skills

  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Customer-focused mindset with a passion for providing outstanding service.
  • Ability to handle cash and process transactions accurately.
  • Basic computer proficiency, including MS Office and reservation software.
  • Flexibility to work shifts, including weekends and holidays.
  • Must be able to travel to The Springs Resort & Spa.

Job Tags

Shift work, Day shift,

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